Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
• Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 7–20 business days. US orders are shipped by e-packet etc, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 15 days to arrive at their destination but can take longer from time to time.

Is my address safe for delivery?

We always want to make sure your friends arrive safely and securely. For the best delivery experience, we recommend selecting a private, secure residential address where packages can be received directly by you.
Please note that student accommodation, shared buildings, and addresses with central reception areas are not always considered secure for delivery. In these cases, packages may be accepted on your behalf by third parties, and we’re unable to guarantee their safe onward handling.
Because of this, deliveries made to these types of addresses may not be eligible for claims or reimbursement if an issue occurs. To help avoid any disruption, we would recommend using an address where the package can be delivered directly into your care wherever possible.

How long does it take for an order to be delivered?

Estimated delivery days are the number of days our delivery partners aim to deliver by but are not guaranteed. 

Region	Processing Time	Shipping Time	Total Estimated Time
United States	1–3 business days	7–12 business days	8–15 business days
Canada	1–3 business days	8–15 business days	9–18 business days
United Kingdom	1–3 business days	7–12 business days	8–15 business days
Australia	1–3 business days	8–15 business days	9–18 business days
Other regions	1–3 business days	10–20 business days	11–23 business days

When will my order ship?

Orders are sent straight away to be picked and packed as soon as the confirmation button is pushed! 

These estimates can be affected by holidays and the quantity of orders being processed through the warehouse. 

In all cases, exceptions exist for remote areas and delivery times vary from country to country. We provide estimates to help you plan your orders, but we cannot promise or guarantee delivery times because of factors outside our control.

How much will shipping cost?

SHIPPING METHODS & DELIVERY TIME

• Standard Shipping（2-4 weeks）: $9.99 postage;
• Fast Shipping(1-3 weeks)：$12.99 postage;
• VIP Shipping（1 weeks）:$15.99 postage.

We offer a variety of delivery options. The shipping page on our website will show our current delivery options, estimated journey times, and costs accordingly. For most destinations, we aim to offer a standard tracked service and express service.  

Our Standard and Priority services are optimized based on the destination, so your order may be delivered via UPS or USPS.

Our Express and Expedited services will be delivered via UPS.

We cannot deliver to Armed Forces at this time.

What countries do you ship to?

Our goal is to provide you with the best delivery options, wherever you are. However, due to logistical challenges, delivery is unavailable in certain remote areas—including Alaska, Africa, the Caribbean, Central America, select remote parts of Europe, island nations in Oceania, and much of South America.

Is it possible to track my order?

Absolutely! All of our shipping options come with tracking information. Once your order ships from our warehouse, you will receive a confirmation of dispatch, including a tracking link, to the email address you entered when ordering.

If you do not see this email in your inbox after a couple of days of placing your order, please check your junk folder.

What should I do if my order is late?

We keep in close contact with our carrier partners to make sure delivery estimates are correct, keeping them as up to date as possible. Sadly, conditions out of our control or local weather events can occasionally cause a delay.

If your order has exceeded the estimated delivery time frame or something looks unusual on the carrier tracking pages, please contact us! Please reach out straight away as we may not be able to assist if the dispatch date has passed 30 days. 

Any late order that you no longer wish to keep can be returned for a refund. For more information on this, please refer to our returns policy.